Terms and Conditions
Below are the booking terms and conditions for surf travel holidays with Spot-M Surf.
Booking a Surf Holiday with Spot-M
We request that all customers pay a 25% deposit to secure your booking and the remaining balance is due 6 weeks prior to departure. You must 18 or over to book a Spot-M surf holiday. If you wish to alter your surf holiday in anyway after booking then please let us know. There is no charge but we request that you give us as much prior warning as possible.
In line with the 1992 Travel Regulations, your refund will depend on how much notice we are given. All cancellations must be sent in writing (this can include e-mails) and will be effective on the date which they are received. If your cancellation is within the terms of your insurance policy, you may be able to make a claim. Cancellation charges are payable as follows:
Notify us over 48 days – Deposit (25%) only
Notify us 36-47 days in advance and 50% of total cost is payable
Notify us 21-35 days in advance and 75% of total cost is payable
Notify us less than 20 days in advance and 100% of total cost is payable
In extremely unlikely event we may need to charge, alter or cancel your holiday for good reason. We work in good faith and will strive to find a solution should it become necessary to adapt your booking. We reserve the right to make such changes should they become necessary. These changes will in most cases be minor and we will advise you of them at the earliest possible date. We reserve the right in unusual circumstances to cancel your travel arrangements.
If we are unable to provide the booked travel arrangements and have had to cancel them before the holiday is due to start, you can either:
Accept our offer of a replacement holiday
Accept our offer of a replacement holiday of lower value and we will refund the difference
No compensation will be paid where the change or cancellation is due to Force Majeure. Force Majeure means unforeseeable and unusual circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised. Such circumstances or events include (but are not limited to) war or threat of war, riot, civil strife, closure or congestion of airports, terrorist activity, natural or nuclear disaster industrial dispute, and unavoidable technical problems with transport, fire and adverse weather conditions.